Terms and Conditions – Thumbprint Soap

Terms and Conditions

1. Return Policy
We pride ourselves on our customer service and want all of our customers to be overjoyed with their shopping experience. If you are unsatisfied with your purchase in any way, we will do what we can to make it better. Please contact us within 14 days of receiving your order. We will accept returns on any unused or unopened products if we hear from you during this time frame. Damaged items will be replaced at no cost to you. Please inspect packages closely for damages and report problems to us immediately. Shipping costs are not refundable.

2. Refunds
If you are not pleased with your purchase, please contact us within 14 days. Due to the nature of our products, we cannot accept returns on used/opened items. Shipping costs are not refundable and return shipping is the responsibility of the buyer. We will refund all products that arrive in their original condition. If your box is damaged during shipping, we must insist on photos of the original box, and photos of the damaged products. We will refund or replace any damaged items.

3. Customer Service 
Please email us if you have any questions, suggestions, comments. We love to hear from you! Our goal is to provide you with products of the best possible quality, and we are proud of what we make. Please feel free to contact us regarding your order or questions about your order. Email is the fastest way to reach us, we will respond within 24 hours. Thank you!

5. Shelf Life 
We try to minimize the number of preservatives and synthetic ingredients we use in our products. This unfortunately means they do have a limited shelf life. We will guarantee our products for one year from the purchase date. Please keep in mind the aroma of fragrances and vibrance of colorants will diminish over time. We recommend that you use the soaps and body care products within one year of date of purchase. For a longer storage, store soaps in a cool and dry place in their original packaging. Avoid excessive heat, humidity, or exposure to direct sunlight.

6. Payment 
All orders are shipped within 2-3 days once payment has been received. Orders not placed through Etsy can be paid for with PayPal or credit card.
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